Washington DC Customer Service

Top Questions

How does the Old Town Trolley tour work?
Go to How Our Tour Works.

Do I need a reservation?
Our Old Town Trolley Tour boards approximately every 20-30 minutes and does not require a reservation. However, reservations are required for the following tours:
Monuments by Moonlight & Educational Tour. Reservation based tickets are non-refundable. You may reschedule up to 24 hours in advance of tour time.

What age qualifies for a Child ticket?
4-12 years. Children under 4 ride free.

Can you accommodate handicapped passengers?
Yes. Please phone in advance so that we may best accommodate you.
Our toll free number is (844) 356-2603.

How can I rent a Trolley for my group?
The Old Town Trolley team, part of Historic Tours of America Group Sales office can give you information on groups and renting our vehicles for special events. They can be reached at (844) 356-2603. For small groups, our Internet discount may be the best option.

Refunds

How can I get a refund for my ticket?
Please go to refund information.

I could not use my Ticket. What should I do?
For guests who have purchased tickets directly from our website, we offer a Modify Booking Tool. Guests may change their reservation one time at no charge*. However, the guest is fully responsible if the fare price for the new date/time selected is more expensive. Refunds are not issued where ticket prices have decreased due to promotions or where the date/time selected is less expensive. Changes are subject to availability.

Frequently Asked Questions

Go to Frequently Asked Questions.

Privacy Policy

Go to Privacy Policy information.

Website Terms of Use

Go to Website Terms of Use.

Customer service

Tour/Attraction Assistance
(844) 356-2603

Write to Us:

Historic Tours of America, Inc.
Attn: Guest Relations
108 Sea Grove Main St.,
St. Augustine, FL 32080