St. Augustine Customer Service
Need help?
You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.
Top Questions
How does the Old Town Trolley tour work?
St. Augustine is a unique city filled with colonial Spanish neighborhoods, magnificent buildings and a charm all its own. The one hour tour features various stops where guests can get on and off to shop, dine or sightsee. We cover over 100 points of interest during our tour.
Do I need a reservation?
Our Old Town Trolley Tour boards approximately every 20-30 minutes and does not require a reservation. However, reservations are required for the following: Ghosts & Gravestones and Holiday Tour (Fast Track Pass); Reservation based tickets are non-refundable. You may reschedule up to 24 hours in advance of tour time.
What age qualifies for a Child ticket?
Old Town Trolley Tour: 4-12 years. Children under 4 ride free.
Ghosts & Gravestones: 4-12 years. Children under 4 ride free.
Can you accommodate handicapped passengers?
Yes. Please phone in advance so that we may best accommodate you.
Our toll free number is (844) 388-6452.
How can I rent a Trolley for my group?
The Old Town Trolley team, part of Historic Tours of America Group Sales office can give you information on groups and renting our vehicles for special events. They can be reached at (844) 388-6452. For small groups, our Internet discount may be the best option.
Refunds
How can I get a refund for my ticket?
Please go to Refund information.
I could not use my Ticket. What should I do?
For guests who have purchased tickets directly from our website, we offer a Modify Booking Tool. Guests may change their reservation one time at no charge*. However, the guest is fully responsible if the fare price for the new date/time selected is more expensive. Refunds are not issued where ticket prices have decreased due to promotions or where the date/time selected is less expensive. Changes are subject to availability.
Frequently Asked Questions
Go to Frequently Asked Questions.
Lost and Found
To report a lost item or return an item you’ve found, please contact us at Lost and Found.
Privacy Policy
Go to Privacy Policy information.
Website Terms of Use
Go to Website Terms.
Tour/Attraction Assistance
(844) 388-6452
Write to Us:
Historic Tours of America, Inc.
Attn: Guest Relations
108 Sea Grove Main St.,
St. Augustine, FL 32080