Click for Accessibility & Safety brochure.

We ask that you provide us with adequate notice of your arrival and the time and date you’d like to take the tour or visit our attraction. A minimum of twenty-four (24) hours is preferred. This will allow us time to ensure that a properly equipped vehicle will be made available for your use, minimize your wait time and maximize your time spent seeing the best of the city you are visiting. Because we make adjustments to our schedule and vehicle assignments to assure the right vehicle is ready for you, we request that you arrive at our boarding location no less than fifteen (15) minutes prior to your preferred departure time which allows us adequate opportunity to expeditiously and safely execute the loading process.

PLEASE NOTE: If your wheelchair is collapsible and the guest utilizing it is ambulatory and able to use any of the seats in the vehicle, the wheelchair can be stored in the vehicle and the guest and their party may make full use of the on/off privileges. Please see an attendant to utilize this service.

TROLLEY STOPS

Stop 1 – Old Town St. Augustine
Old Jail*
St Augustine History Museum
Oldest Store Museum Experience
Gator Bob’s Cracker Trading Post
*Some portions of the Old Jail are not wheelchair accessible.

Stop 3 – Potter’s Wax Museum
Old Drug Store
Visitor Information Center
St. George Street

Stop 13 – San Sebastian Winery
St. Augustine Distillery
Whetstone Chocolate Factory

Stop 14 – Plaza de la Constitucion
Government House
Cathedral Basilica of St. Augustine
Aviles Street
St. Augustine Municipal Marina

Stop 19 – Old Town Trolley Welcome Center
Ghosts & Gravestones
Ripley’s Believe It or Not

Boarding the Trolley: Main Trolley Depot

Stop 1:  Old Town – The Old Jail Museum • 167 San Marco Avenue
Stop 1 offers free parking, bathrooms, free museum (with trolley ticket purchase) and ample space to deploy our vehicle lifts. We encourage guests to call 24 hours in advance which will allow us time to ensure that a properly equipped vehicle will be available.

Trolley Lift Specs & Limits

To assure we can accommodate your conveyance (wheelchair/scooter, etc.) please assure that the maximum weight of the rider, cargo, and conveyance do not exceed six hundred (600) pounds and that the conveyance is no more than thirty inches (30”) wide and forty-eight inches (48”) in length.

NOTES ON SPECIALTY TOURS

Ghosts & Gravestones:

A significant amount of this tour takes place in historic sites with no accessibility for people with disabilities. We do not recommend this tour for children under 13 or for individuals sensitive to loud bangs, loud voices, jump-scares, or enclosed spaces.

Nights of Lights Tour:

Most trolleys can accommodate one scooter or wheelchair. If a guest is ambulatory, they can elect to leave their scooter or wheelchair with the attendant and retrieve it at the end of the tour. Old Town Trolleys works with all guests to provide assistance for a variety of needs and disabilities. Please see ride attendant for more information.

Hearing Impaired Guests

Please make our CASTmembers aware if you require accommodations. We will gladly provide a tour script guide upon request.

At Historic Tours of America, we pride ourselves on providing excellent customer service to all people, including individuals with disabilities. In order to provide the proper accommodations, all we ask is that we are given due notice in order to select the proper services. Our selection process involves the use of the ADA information line to vet and secure local interpreter services. As a Title III entity, our number one goal is to provide an effective accommodation that will ensure you have a memorable time with us.

Service Animals

No animals are permitted on tour vehicles except for “Service Animals,” which the ADA defines as any dog that is trained to do work or perform tasks for the benefit of an individual with a disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as “Service Animals” under the Americans with Disabilities Act.

“Every CASTmember is dedicated to ensuring the safety of each and every one of our guests.”

Safety

PHILOSOPHY

Safety first… courtesy a close second. This is our company motto and our #1 priority. The level of safety in our workplace is directly proportional to the effort each CASTmember expends. To this end, every CASTmember is dedicated to ensuring the safety of each and every one of our guests. It is our top priority to provide you with a safe, comfortable, secure, and enjoyable tour experience.

PURPOSE

The purpose of the HTA Safety Program is to protect our guests and CASTmembers, and to safeguard against damage to property. It is our goal to maintain our reputation as a safe company.

RESPONSIBILILTY

CASTmembers are charged with the ultimate responsibility of putting the safety program into practice on a daily basis.

TRAINING

Every Historic Tours of America CASTmember receives safety training under the supervision of the Safety Officer. Such training may include, but is not necessarily limited to:

• Department of Transportation/Federal Motor Carrier Safety Administration (DOT/FMCSA) standards
• Occupational Safety and Health Administration (OSHA) rules
• Environmental Protection Agency (EPA) procedures
• State and local safety requirements

Because many of our vehicles run on clean burning propane, specialized training may be provided to all CASTmembers to ensure the safe use of this environmentally friendly fuel.

Thank you for taking the time to plan ahead and giving us every opportunity to make your time spent with Historic Tours of America memorable, safe and fun!