The most important of these requests we make of you is that you provide us with adequate notice of your arrival and the time and date you’d like to take the tour or visit our attraction. A minimum of twenty-four (24) hours is preferred. This will allow us time to ensure that a properly equipped vehicle will be made available for your use, minimize your wait time and maximize your time spent seeing the best of the city you are visiting. Because we make adjustments to our schedule and vehicle assignments to assure the right vehicle is ready for you, we request that you arrive at our boarding location no less than fifteen (15) minutes prior to your preferred departure time which allows us adequate opportunity to expeditiously and safely execute the loading process. To assure we can accommodate your conveyance (wheelchair/scooter, etc.) please assure that the maximum weight of the rider, any cargo and the conveyance do not exceed six-hundred (600) pounds and is no more than thirty inches (30”) wide and forty-eight (48”) in length. To arrange for your tour, please call our office.

Because many of our stops are on busy thoroughfares and shared with other tour operators, we must limit the opportunities for loading and unloading to those that will assure when you load or unload, the exercise will be done safely and efficiently. Currently in San Antonio, the stops with loading/unloading privileges are 1-3 and 6-12.

The lifts require a level surface with adequate space in order to assure safe operation and effective operation for loading and unloading. The stops chosen are those that provide the maximum amount of safety and convenience for these operations.

PLEASE NOTE: if your wheelchair is collapsible and the guest utilizing it is ambulatory and able to use any of the seats provided on the tour vehicle, the wheelchair can be collapsed and stored on the tour vehicle and the guest and their party may make full use of the on/off privileges. Please make our CASTmembers aware of this fact if you intend to make use of the tour in this manner.

HEARING IMPAIRED GUESTS

Please make our CASTmembers aware if you require accommodations, and we will gladly provide a tour script guide upon request.

At Historic Tours of America, we pride ourselves on providing excellent customer service to all people, including individuals with disabilities. In order to provide the proper accommodations, all we ask is that we are given due notice in order to select the proper services. Our selection process involves the use of the ADA information line to vet and secure local interpreter services. As a Title III entity, our number one goal is to provide an effective accommodation that will ensure you have a memorable time with us.

SERVICE ANIMALS

The Americans with Disabilities Act (ADA) Title III regulations defines a service animal as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including physical, sensory, psychiatric, intellectual, or other mental disabilities, such as guiding people who are blind, alerting people who are deaf, alerting and protecting people prone to seizures or other tasks directly related to a disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act. Sorry, no pets are allowed. We request 24-hour advance notice.

Old Town Trolley Tours looks forward to having you on San Antonio’s Best Sightseeing Tour.

Safety

PHILOSOPHY

Safety first… courtesy a close second! This is our company motto and our #1 priority. The level of safety in our workplace is directly proportional to the effort each CASTmember expends. To this end, every CASTmember is dedicated to ensuring the safety of each and every one of our guests. It is our top priority to provide you with a safe, comfortable, secure, and enjoyable tour experience.

PURPOSE

The purpose of the HTA Safety Program is to protect our guests and CASTmembers, and to safeguard against damage to property. It is our goal to maintain our reputation as a safe company.

RESPONSIBILITY

CASTmembers are charged with the ultimate responsibility of putting the safety program into practice on a daily basis.

TRAINING

Every Historic Tours of America CASTmember receives safety training under the supervision of the Safety Officer. Such training may include, but is not necessarily limited to:

• Department of Transportation/Federal Motor Carrier Safety Administration (DOT/FMCSA) standards
• Occupational Safety and Health Administration (OSHA) rules
• Environmental Protection Agency (EPA) procedures
• State and local safety requirements

Because many of our vehicles run on clean burning propane, specialized training is also provided to all CASTmembers to ensure the safe use of this environmentally friendly fuel.

Thank you for taking the time to plan ahead and giving us every opportunity to make your time spent with Historic Tours of America memorable, safe and fun!