Reservations are required – Date, time and boarding location are confirmed with booking. Ticket and receipt sent by e-mail at time of purchase. Reservation-based tickets are non-refundable. You may reschedule up to 24 hours in advance of tour time by calling 854-222-7311. Occasionally The Charleston Museum or the historic houses may be closed for private events and functions, so please check the calendar for availability when booking your tour. Charleston City Tour: Routes are subject to change due to street closures and special events.