Frequently Asked Questions

How long does a full tour of Charleston take?

The city tour is approximately 1 hour and 40 minutes.

Do I have to start at Stop #1?

Your tour begins and finishes at either the Charleston Visitor Center or City Market; you may choose either departure location. Go to Charleston Map and Stops to see a list of our stops with information about the attractions and points of interest at each stop.

What language are the tours in?

All of our tours are in English.

How much knowledge do your conductors have about Charleston?

You will be amazed at how knowledgeable our conductors are and what great storytellers and entertainers they are, too! All of our tour conductors go through a rigorous six-week training program to ensure that their tour is safe, their information is accurate, and their customer service is outstanding.

Are there parking lots near the city tour departure locations?

Go to Where to Park for parking.

Are your tours narrated?

Yes, the city tour is fully narrated by knowledgeable, expert guides. However, a city tour is more than just a narration, it’s an experience! You’ll hear sound effects and much more.

Can I get on and off wherever I want?

The tour makes three stops. The guide and vehicle will stay with you at each designated stop for a seamless tour experience. Begin and finish your journey at either the Charleston Visitor Center or the Charleston City Market.

Are food and drinks allowed while on the tour?

Food and drinks are welcome. However alcoholic beverages are not allowed under any circumstance for the safety and comfort of all of our guests.

Can I use my credit card to purchase a ticket?

We accept all major credit cards at our sales depots in Charleston. You may also buy a ticket online. Go to Rates and Reservations to visit our ticketing page.

Can your vehicles accommodate an electric scooter?

We always allow electric scooters where the combined weight of guest and scooter/wheelchair is less than 600 pounds.

Is there a discount if I purchase tickets online?

Yes! We make buying tickets online convenient and safe; and you save money, too! Click on Rates and Reservations to learn more about buying your city tour tickets online.

Do you have any discounts for locals?

Our free Hometown Pass is the best way to entertain visiting friends and family! All Charleston County residents can take advantage of some of our tours and attractions for FREE when accompanied by a full fare adult paid guest.* Learn more about our free Hometown Pass.

What is your refund policy?

Learn more about our 100% Satisfaction Guarantee*.

Where can I purchase tickets?

We have convenient ticket locations in Charleston or you may purchase tickets online.

Are baby carriages allowed on your vehicles?

Yes, children are always welcome on our city tour. We do ask that carriages be collapsed; the tour conductor will store the collapsed carriage in a safe place in the vehicle until you’re ready to step down at a departure point.

Are dogs allowed in your vehicles?

Service animals are the only animals that are allowed on board the vehicles. A service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Animal species other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not service animals.

Are the vehicles handicap-accessible?

A certain number of our vehicles are equipped with hydraulic wheelchair lifts. We do ask that you call ahead to arrange the use of these vehicles. For more information, go to accessibility services.

Are your vehicles enclosed?

Yes, our vehicles are enclosed with air conditioning and upgraded seats for a premium experience.

How much does a city tour pass cost?

Please go to Rates & Reservations.

Do you rent vehicles for group tours, weddings, special events, and transportation charters?

Absolutely! In fact, we proudly operate vehicles that allow us to accommodate groups both large and small. Please call for more information.

Do you run tours in inclement weather?

Yes, we operate our tours rain or shine, hot or cold, year-round. However, bear in mind that some conditions can prohibit safe operation. Occasionally, we are forced to close operations for safety.

Are the vehicles air-conditioned?

Yes, the vehicles are air-conditioned.

How many stops do you make?

Click on Charleston Map and Stops to see a list of our stops and for information about the attractions and points of interest available at each stop.

What are your hours of operation?

Go to city tour schedule.

What is a hometown pass?

The Hometown Pass program was designed so that residents within our nine cities, Boston, Charleston, Savannah, Key West, Washington DC, St. Augustine, Nashville, San Antonio and San Diego, can take advantage of our tours and attractions for FREE when accompanied by an adult paid guest.* It is free to join and easy to use. For more information, please call us at 1-800-844-7601 or visit us online. *Restrictions apply.

Can I bring my stroller on board the vehicle?

Yes, we can accommodate strollers but they must be collapsible and will be stored up front with the conductor. Strollers in the aisle ways would constitute a safety hazard.

Do you run tours in any other cities?

Old Town Trolley Tours operates sightseeing tours and historically themed tourist attractions in 9 different cities around the country. Go to Sightseeing Tours to learn more about our other cities.